Poker. Stars Support - Frequently Ask Questions. No problem – we are available 2. You may contact us at any time by sending an email to support@pokerstars. While you may finde answer to some of the most frequently asked questions on this FAQ page, you are always welcome to contact us via our Contact Support feature in the client: We are here to help! In order for us to provide you with the best possible support, we do ask that you contact us using the email address registered on your Poker. Stars account, if known.
This enables us to review your account history, check for any problems relating to your account, and ensures that only you are able to request personal and private information. If you do not know which email address is registered to your account, you can go to ‘Account’ - > ‘Change Account’ - > ‘Change Email Address..’ in the Poker. Stars lobby, where your email address will be displayed. If the email address listed on your Poker.
Stars account is obsolete or incorrect, we recommend changing it. This can be done using the ‘Change Email Address..’ option as seen above (after changing it, please see Email Validation). If you are not be able to access your Poker. Stars account at all, please include the following in your email to support@pokerstars. Your User IDYour full name. Your mailing/postal address. Your zip/post code.
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Any email address that may be registered to your account. If your query is regarding a technical problem, we most likely will need to review your Poker. Stars log files. For instructions on how to retrieve and email those to us, see the Unable to Connect section on the Download FAQ page. As always, support@pokerstars.
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